Verizon’s AI tools using Google tech deliver better customer service, boost sales (VZ:NYSE)

Google’s products (NASDAQ:GOOGL) (NASDAQ:GOOG) have improved the quality of customer service queries by 95% and have helped increase sales for Verizon.

The telecom’s AI-powered customer service solution utilizes Google Cloud’s generative AI technology, including the Vertex AI platform, Gemini models, and Customer Engagement